Pet Website Builder ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
1.1 Personal Information You Provide
We collect information you directly provide to us, including:
- Contact Information: Your email address
- Pet Information: Pet's name, type, breed, age, birthday, interests, description
- Visual Content: Photos you upload of your pet
- Payment Information: Billing details (processed securely by Stripe - we do not store card details)
- Communications: Messages you send through our contact form
1.2 Automatically Collected Information
- Log Data: IP address, browser type, device information, pages visited
- Cookies: See our Cookie Policy for details
- Usage Data: How you interact with our website and services
2. Legal Basis for Processing (GDPR)
If you are from the European Economic Area (EEA) or UK, we process your personal data under the following legal bases:
- Contract Performance: To provide our services and create your pet website
- Consent: For marketing communications (you can withdraw consent anytime)
- Legitimate Interests: To improve our services, prevent fraud, and ensure security
- Legal Obligations: To comply with applicable laws and regulations
3. How We Use Your Information
- Create, host, and maintain your pet's website
- Process payments and send transaction confirmations
- Send service-related notifications and updates
- Respond to your inquiries and provide customer support
- Improve our website and services
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information with:
4.1 Service Providers
- Payment Processors: Stripe (for processing payments)
- Hosting Services: To store your data and host pet websites
- Email Services: To send notifications
4.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.
5. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for data transfers
- Appropriate technical and organizational measures
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your pet website
- Comply with legal, tax, or accounting requirements (typically 7 years)
- Resolve disputes and enforce our agreements
Free tier pet websites expire after 72 hours unless upgraded. Upon expiration or deletion, personal data is permanently removed within 30 days.
7. Your Rights
7.1 GDPR Rights (EU/UK Residents)
- Right to Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for processing at any time
- Right to Lodge a Complaint: Contact your local data protection authority
7.2 CCPA Rights (California Residents)
- Right to Know: What personal information we collect, use, and disclose
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: We do not sell personal information
- Right to Non-Discrimination: Equal service regardless of privacy rights exercise
7.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at admin@petwebsitebuilder.com. We will respond within:
- 30 days for GDPR requests
- 45 days for CCPA requests
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption in transit and at rest
- Secure payment processing via PCI-DSS compliant providers
- Access controls and authentication
- Regular security assessments
Note: No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to individuals under 16 (or under 13 in the US). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. Do Not Track Signals
We do not currently respond to Do Not Track (DNT) signals. We will update this policy if we implement DNT support in the future.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification (for significant changes)
12. Contact Information
Data Controller: Pet Website Builder
Email: admin@petwebsitebuilder.com
Data Protection Officer: Available upon request
EU/UK Representative
If you are in the EU or UK and have concerns, you may contact your local supervisory authority.
California Residents
For CCPA-related inquiries: admin@petwebsitebuilder.com